From ticket management to knowledge base integration, support your clients with context and efficiency
Organize, prioritize, and resolve customer issues with a powerful ticketing system that keeps nothing from falling through the cracks.
Access complete client history instantly. See past tickets, projects, communications, and billing information all in one place.
Work together seamlessly with internal notes, ticket assignments, and real-time updates that keep your support team synchronized.
Save time with smart automation. Auto-assign tickets, send canned responses, and trigger workflows based on ticket attributes.
Reduce ticket volume with a searchable knowledge base. Suggest relevant articles during ticket creation and empower clients to self-serve.
Meet your service commitments with automated SLA tracking. Get alerts before deadlines and maintain accountability with detailed reports.
Built for agencies that want to deliver exceptional support without the complexity
Every support interaction comes with complete client context—past tickets, project history, communications, and billing. Your team always knows the full story.
With automated routing, canned responses, and knowledge base integration, your team resolves tickets 40% faster. Happy clients, efficient team.
Automated SLA tracking ensures you always meet your service commitments. Get alerts before deadlines and maintain client trust with consistent response times.
Internal notes, ticket assignments, and real-time notifications keep your entire support team on the same page. No more confusion or duplicated work.
An integrated knowledge base and smart article suggestions help clients find answers themselves. Reduce repetitive questions by up to 60%.
Track support metrics, identify trends, and optimize your processes with comprehensive reporting. Understand what your clients need most.
Every tool you need for professional customer support
Receive tickets from email, portal, chat, and forms. All channels unified in one helpdesk interface.
Organize tickets with custom tags and categories. Quickly filter and find exactly what you need.
Find any ticket, conversation, or client information instantly with full-text search across all content.
Create custom views with filters for status, priority, assignee, client, and more. Save filters for quick access.
Stay updated with intelligent notifications. Get alerts for new tickets, updates, mentions, and SLA breaches.
Turn emails into tickets automatically. Reply to tickets via email and keep conversations flowing naturally.
Share screenshots, logs, and documents. Support for all file types with secure storage and preview.
Collect feedback after ticket resolution. Track CSAT scores and identify areas for improvement.
From technical issues to billing questions, handle it all with ease
Resolve technical issues efficiently with complete visibility into client systems, project history, and previous support interactions. Attach logs, screenshots, and diagnostic information.
Handle billing questions with instant access to payment history, invoices, and account details. Resolve disputes and answer questions quickly with complete financial context.
Support ongoing projects with integrated ticket management. Link tickets to specific projects, track feature requests, and manage change requests all in one place.
Handle questions about services, processes, and procedures. Use knowledge base integration to point clients to helpful resources and reduce repetitive inquiries.
Your helpdesk works seamlessly with all AgencyMate features
Access complete client profiles, relationship history, and deal information directly from support tickets.
See active projects, tasks, and deliverables. Link tickets to projects for better tracking and reporting.
View payment history, outstanding invoices, and subscription details to resolve billing questions instantly.